A person answers.

Most questions are answered in the help center already. For everything else, write to us and expect a reply within a business day.

Questions and feedbackHow something works, what a plan includes, an idea you want to see.hello@kyndium.com

Something brokenSay what you did, what you expected, and what happened. A screenshot and the browser you used help.bugs@kyndium.com

Student or nonprofit planWrite from the institution’s or organization’s email address and we set it up.hello@kyndium.com

Before you write

The help center has an article on every view and feature, and a search across all of it. The questions people ask page covers data, sharing and plans. The release notes say what changed, in case a thing moved rather than broke.

Response times

We reply within one business day, usually sooner. Put “urgent” in the subject line if you are blocked and cannot work around it. Deleted something? Open Trash first; projects and tasks stay there for 30 days.

Your data

To export everything, use Actions → Export in each project. To delete your account and all of its data, write to hello@kyndium.com from the account’s email address; it is done within seven business days. The data and privacy page has the details.